Client Summary


The core of CIMSability is a comprehensive client database to store and manage data required to provision support e.g. name, address, carer details, minimum support notes, disability & employment details, simultaneous support providers and more.

The client database features user definable drop down lists for data consistency which resemble Census and HADS data requirements.

The Client Summary page provides the most essential information ‘up front’. Advanced search engines make finding individual records quick & easy.

On the left is the main CIMS Task Bar which lists all the programs run by the service.

CIMSability supports an unlimited number of programs so whether your service has one or twenty programs, they will be listed.

Clients only have to go through one ‘admission’ process – even if they receive multiple services.                                                                                                                            
  

(click images to enlarge)    

The Details tab provides a deeper level of information. Examples include details for key workers, external case managers, formal guardian, indigenous status, residency, religion, ethnicity, communication issues, income sources, language issues, employment history and ex-offender history.

Some of these details are required for Disability Employment Networks to complete their DPI reports.

Data on client medical needs is thoroughly catered for. This includes their Medicare number, private health insurance details, medical conditions, medications, allergies, date of last tetanus injection, doctors and specialists contact details.

Carer Details tracks a variety of information including carer relationship to the client, carer residency status, emergency details, carer age bracket and much more.

The ability to store some of the data, even if not required directly for the Census, is useful for service providers as it provides a clearer picture of the client’s home situation and individual requirements.

Support needs are ranked using the same levels used in the Census, those who have completed Census over the years would be familiar with the fields:

• self care
• mobility
• communication
• lnterpersonal interactions and relationships
• learning, applying knowledge and general tasks and demands
• education working
• toileting
• and others
  

These are ranked using the drop down menu’s that have four choices – none, minimal, moderate and high.

Additionally services can record the client needs in terms of mobility, toileting, nutrition and swallowing. These fields are ‘free text fields’ so information about work based personal care can be managed.

This stores qualitative information on factors that may be an issue if, or when the person is accessing the community. This could include:

• activiti s the person likes and doesn’t like
• participation limitations
• how aware they are of stranger danger
• and more
  

Mobility and Transport

Mobility & Transport data is essential for client logistical assistance e.g. mobility and transport arrangements, behavior within vehicles, access to transport and much more.

Training and Education

Provides insight into client literacy and numeracy skills with the tracking of educational attainment and vocational qualifications.

Configurable drop down fields help maintain data integrity and allow customisation of answers to the individual provider.

Documents

This feature allows service providers to ‘attach’ documents to the clients file. This facility provides a higher level of privacy for very sensitive reports or information as files can be password protected, while still being stored in the one area.

Archiving

CIMSability records the ‘Exit History’ of clients who leave and then return to the service.

When a date and reason for exiting the service is entered CIMSability automatically assigns the client to the ‘EXITED’ folder where they remain until they return to the service.

Flags

Flags are used to alert staff and/or management to an issue relating to a client that needs attention. Flags can be colour coded and used according to the organisations nominated procedures. For example a:

Red Flag may mean that a managers attention is needed

Amber Flag may alert the client’s support staff to read this note

Green Flag may mean this is an issue to follow up

Any client with a Flag will automatically be shown when a user logs into CIMSability. Flags are shown in multiple locations, both within the DMI and/ or Progress Notes section. The image above the red arrow on the Progress Notes tab indicates the existence of a Flag. Flags are configurable, the service can nominate who can ‘clear’ a flag, and how long the flag will remain visible.

Staff will love this particular feature as it fosters a greater awareness of individual client needs. 

Progress Notes

This screen shows a red Flag against a client record for Fred Fantastic, and again in the ‘Progress Notes’ Tab relating to the transaction. Organisations with Day Programs, Outreach, Community Access or Residential Services will find the Progress Notes extremely useful.

Progress Notes have the ability to record staff times. Times can be allocated to ‘Direct Support’, ‘Indirect Support’, ‘Assessment’ or ‘Travel’. This is very useful for management when assessing where staff are spending time, how much time is spent in travel, as well as on indirect support tasks such as administration.

Clients whose requirements are changing can be easily identified and the relevant case for additional funding collated and submitted.

Multiple Progress Notes

Add progress notes to a multiple number of clients in one go.

Time Allocation

Staff time allocation collates data entered in the Progress Notes to report on staff activities.

Staff

• Username & password configuration for secure access
• Staff Photo – this feature can be useful for staff familiarisation and as a security measure
• Staff Details: Phone, Mobile, Email etc