To get the most from your CIMSability experience, a range of implementation and product support options are available from qualified IT industry professionals including...
 
 

Trained CIMSability support representatives are on hand to...
 
  • carry out the initial installation & configuration of CIMS. Depending on the site requirements a mix on on-site or remote support may be utilised.
 
  • conduct end user training & consulting. assisting your team to familiarize with CIMSability quickly and easily, be it at the time of deployment or down the track for the orientation of new staff. 
 

CIMSability functional and technical support for end-users across all modules is managed via the “CIMS Assist” support portal. End users have secure access to...
 
  • lodge support requests.
 
  • lodge program suggestions.
 
  • review knowledge & training materials.
 

Where necessary & where clients are willing and able, remote access support in order to provide more immediate and cost effective assistance, particularly for urgent technical requirements is available.
 

Software upgrades and upgrade guides can be downloaded from the CIMS Assist portal.