Services
To get the most from your CIMSability investment, a range of implementation and product support options are available from qualified IT industry professionals including:
Installation and Training
Trained CIMSability support representatives are on hand to:
- Carry out the initial installation & configuration of CIMS. Depending on the site requirements a mix of on-site or remote support may be utilised
- Conduct end user training & consulting. Assisting your team to familiarise themselves with CIMSability quickly and easily, at the time of deployment or down the track for the orientation of new staff
End User Support
CIMSability functional and technical support for end-users across all modules is managed via the “CIMS Assist” support portal. End users have secure access to:
- lodge support requests
- lodge program suggestions
- review knowledge & training materials
When necessary & where clients are willing and able, remote access support is given in order to provide more immediate and cost effective assistance, particularly for urgent technical requirements.
Software Upgrade Report
Software upgrades and upgrade guides can be downloaded from the CIMS Assist portal.