Client Management for disability service providers in Australia is a highly specialised field. CIMSability (CIMS) is an application written by the industry, for the industry, whose origins are within the Australian sector.


CIMSability Enterprise powered by Microsoft Dynamics

The solution is modular and available in two versions:

  1. CIMSability; a purpose-built disability service CRM application for those seeking a CRM solution ONLY:
  • Participant Database
  • Participant Plans
  • Participant Risk Profiles
  • Participant Rostering Module
  • Incident Module
  • Case/Progress Notes
  • Fully Integrated to Microsoft Dynamics NAV


  1. CIMSability Enterprise; for organisations seeking an end to end solution incorporating an integrated CRM & ERP solution i.e. CIMSability + Microsoft Dynamics® NAV:
  • NDIS & Self-Managed Participant Budget Vs Actual & 2-way integration to NDIS Portal
  • Manufacturing, Service & Job Costing, Inventory Management (ADE ready)
  • Workforce Management (HR, Timesheeting, Awards, Payroll)
  • Self Service Employee Portal for Timesheeting, HR, Purchasing
  • Financials/Budgeting, A/P and A/R, Cash Flow, Fixed Assets
  • Businesses Intelligence;
    • Profitability by Participant
    • Profitability by Service Item
    • Profitability by Staff Member
    • Profitability by Cost Centre, Department, Region

       ... or any combination of the above…

Provisioned by the one vendor, the CIMSability Enterprise solution is an organisation wide platform for disability service organisations meeting the needs of the National Disability Insurance Scheme (NDIS) through innovation and simplicity.

Our consulting teams are highly experienced in disability services projects. They understand the reporting and analysis challenges that the industry faces under the National Disability Insurance Scheme framework and we are proactively working with our existing client base to refine and extend our coverage as the industry transitions to the new model.