Client Management for disability service providers in Australia is a highly specialised field. CIMSability (CIMS) is an application written by the industry, for the industry, whose origins are within the Australian sector.


You Asked... We Answered

Below you can download the PDF version of the You Asked... We Answered segments, if you would like other Users in your organisation to be added to this mailing list please suppy the Full Name, Job Title and Email Address here.


CYAWA AUG 18 - How do we best manage Participant Risk Profiles?

CYAWA AUG 18 - How do we ensure our Staff are aware of all the risks associated with supporting our Participants?

CYAWA AUG 18 - How do I manage updating/overriding a Participant Risk Profile with existing Risk Areas and Categories as I don’t want to lose historical information?

CYAWA AUG 18 - How do we manage when Participant NDIS Plan end dates are due?

CYAWA SEPT 18 - How can we guide the support staff to write quality, evidence based progress notes that relates to the service delivered against a specific NDIS Support Item and Participant Goals?

CYAWA SEPT 18 - How can I efficiently communicate rostered shifts to support workers without having to call or email the staff to confirm?

CYAWA SEPT 18 - How can we efficiently manage our Workforce Leave Types and Declined Shifts/No Shows/Unavailability’s?

CYAWA SEPT 18 - We don’t utilise the Reports Module even though I know we should. What reports should I run and when should I run them?

CYAWA OCT 18 - Do your Staff understand the Role Centre Queue functionality and your organisational processes in relation to the Role Centre Queue?

CYAWA OCT 18 - How can I document and prompt myself or other staff of tasks to be completed for individual Participants?

CYAWA OCT 18 - If a certain aspect of Client support needs to be reviewed on a recurrent basis can I create a recurring Reminder? Is there a report to help look up Reminders that have been created in CIMS?

CYAWA OCT 18 - What is the most effective way to format our organisational user guide’s?

CYAWA OCT18 - Will the CIMSability Enterprise team be attending this year’s NDS CEO Conference in Melbourne?

CYAWA NOV 18 - How do Staff enter progress notes efficiently whilst ensuring the correct data for NDIS claiming is captured?

CYAWA NOV 18 - When will the next CIMS release that includes the Claim Type and Cancellation Reason fields be made available?

CYAWA NOV 18 - Do you have a User/Staff Onboarding and Offboarding process documented Part 1?

CYAWA DEC 18 - Do you have a User/Staff Onboarding and Offboarding process documented Part 2?

CYAWA FEB 19 - Can we change the CIMSability Skin colour and how do I submit a request for service

CYAWA MAR 19 - How can I use CIMS to distribute organisation or program level related communication or instructions?

CYAWA APR 19 - We have our NDIS Practice Standards audit coming up, what areas of CIMS functioniality should we be reviewing?

CYAWA MAY 19 - Can you share some report filters to help us improve our report management?

CYAWA MAY 19 - How can I search for keywords in CIMSability reports?

CYAWA JUN 19 - Acknowledgement of PENDING NDIS Price Update for CIMSability Enterprise

CYAWA JUN 19 - Acknowledgment of released NDIS Price Update for CIMSability Enterprise

CYAWA JUN 19 - NDIS Price Update Master Support Item and Job Template Update

CYAWA JULY 19 - Shortcut Note Ideas

CYAWA AUG 19 - NDIS Plan End Date Management

CYAWA OCT 19 - 7.0 Release Announcement


If you have another topic or question for us to touch on, let us know here.